Privacy Policy

1. Who we are

lizlo is operated by William Lavoie, an individual based in Québec, Canada.

Person in charge of the protection of personal information: William Lavoie

You can reach him at support@lizlo.ca.

On the App Store, the seller is shown as Pascal Lavoie, who publishes the app for us. Apple handles your App Store account, downloads and purchases under Apple's own privacy policy.

2. The short version

• You can use lizlo without an account. As a guest, your lizlo progress and personal content stay on your iPhone; they are not uploaded to our servers. Device backups, things you choose to share and ads (section 11) are separate.
• Your Screen Time usage data stays on your iPhone. Apple displays exact minutes; lizlo receives only approximate threshold signals for your screen-time goals, streak, limits and widgets. We do not receive your Screen Time app names, usage minutes, opens or goal results.
• Your notes, tasks, voice recordings, study files and custom text stay on your iPhone. Account details, support messages you send and information handled by services you choose are explained below.
• If you create an account (with email, Sign in with Apple or Google), we keep your email address and back up a summary of your lizlo progress so you can restore it on a new iPhone.
• lizlo shows ads provided by Google AdMob. They are non-personalised, but Google still receives some device, ad and diagnostic information (section 11). We do not track you across other companies’ apps or websites. The iPhone app has no separate product analytics; we use website analytics as explained in section 11. We do not sell or rent your account or progress information. Google receives ad-related information as explained in sections 11 and 16.
• You can export data and request account deletion from the app, subject to the safety steps explained below.

3. Using lizlo as a guest

You do not need an account to use lizlo. As a guest, your sessions, plans, goals, streaks, notes and settings are stored on your iPhone, not uploaded to our servers. This does not prevent information from going to Apple or another service you choose to use, or from being included in your device backups and deliberate shares. Ads also involve Google AdMob, with or without an account; see section 11.

Your information can still leave your iPhone in ways you control:

• Device backups. Your iPhone or iCloud backup may include some lizlo settings, such as your onboarding answers, depending on your Apple settings. Your notes, tasks, voice recordings, study files, session history and other lizlo content are left out of device backups, so restoring a backup on another iPhone does not bring them back. To keep your progress on a new iPhone, sign in: your progress backup (section 6) restores it.
• Things you share. When you share or export a file, copy text or save a progress card to Photos, a copy goes where you send it. Deleting something in lizlo can't remove a copy you already shared.

4. Screen Time data

Focus mode and some goals and limits use Apple's Screen Time. When you give permission, Apple lets lizlo block the apps you choose and shows you how much time you spent on them.

• The apps and websites you pick are stored by Apple as private tokens. lizlo can't read their names from those tokens.
• Apple tells lizlo each time your daily total passes a step (every 15 to 30 min, every 5 min near your goal). So lizlo only knows a rough total, like ‘over 1 h 45’. lizlo uses these signals only for your screen-time goals, streak, limits and widgets. Apple draws the exact minutes. This data never leaves this iPhone.
• Your Screen Time usage data never leaves your iPhone: no app or website names, no minutes, no number of opens, and no results of your app limits or screen-time goals. It is not in your backup, not in notifications sent by our server, and not in anything we receive.
• A scheduled Focus block can create a lizlo session summary: its scheduled time window and whether the run was kept or missed. If the block stops before its scheduled end, the missed run is recorded as stopped early. When you are signed in, the eligible session summary can be backed up. It does not include selected apps or Screen Time usage measurements; focused time derived from Screen Time evidence is not uploaded. A progress card, weekly text or export that you choose to share or save can include that focused time and the block's start and end times as iOS reported them; it goes only where you send it.

5. Accounts

An account is optional. You must be 14 or older to create an account. Before you sign in, lizlo asks your age on your iPhone. If you are under 14, you can keep using lizlo as a guest. Your age answer stays on your iPhone. lizlo also uses the age you give when you start (the age range) or in "About you" to decide whether ads can be shown and to keep them age-appropriate (section 11). Google receives only the resulting ad settings, not your age or birth year.

When you create or use an account, we handle:

• your email address (with Hide My Email, a private relay address that Apple creates for you);
• your password, stored as a password hash by our account provider, if you choose one;
• one-time sign-in codes sent by email;
• if you sign in with Apple or Google: an identifier from that provider and the fact that you signed in. For Apple, we also keep an encrypted token so we can ask Apple to end the link if you delete your account;
• your name and profile picture only if Google includes them in its sign-in response. We do not ask Apple for your name, and we do not use these details for anything else;
• an account ID created for you, and the dates your account was created and last used;
• basic security records needed to keep you signed in and protect your account.

The emails with your sign-in codes are sent by an email provider in the United States.

Sign in with Apple and Google sign-in are run by Apple and Google under their own privacy policies. We never receive your Apple or Google password. Emails we send to a Hide My Email address pass through Apple.

6. Progress backup (accounts only)

When you are signed in, lizlo backs up a summary of your lizlo progress. This lets you restore your progress on a new iPhone and include a server copy in your data export. Backup starts automatically when you sign in. If you move guest progress into your account when you sign in, that progress is backed up too.

What is backed up:

• Session summaries: mode (Lock in or Focus), how the session was started, start and end times, time zone, planned and focused time, the result (for example completed or ended early), the reason for an interruption, the purpose if you picked a built-in one, the number and length of breaks and the break reason you picked, how many tools you used and the mood you picked. This includes scheduled Focus blocks from your Plan, recorded as described in section 4.
• Day and week results cover eligible lizlo-owned session, focus-time, schedule and Lock in wind-down goals. They exclude app-limit and screen-time-goal results and your actual streak length.
• Your goals with their targets and dates, including the targets you set for app, category and phone-free goals (the number you chose, not your usage).
• Plan rules include the rule kind, numbers, days, times, reminders, pauses and skipped dates. Custom rule names are replaced with generic kind labels. The server discards submitted custom names rather than storing them.
• App groups include only a generic “App group” label and the block/allow kind. The server discards custom group names. Selected apps and websites are not included.
• Settings: your usual session setup, notification switches, quiet hours, the minimum session length that counts, and your "why" if you picked a built-in one.

What is never backed up: your Screen Time usage data (app or website names, minutes, opens, and the results of app limits and screen-time goals), the apps and websites you pick, your first name, your age or birth year, your phone-time estimate, your Sleep goal, notes, tasks, voice recordings, study files, anything you type (such as your own purpose, "why", rule or group names), your time jar use, and test sessions.

New progress backups made by this version do not include actual commitment amounts, selected currencies or session money results. For compatibility, some fields contain fixed values of 0 and CAD; these are not your money details. Older server rows may still contain money details recorded by previous versions. This version does not restore those details, and this update does not delete them.

New progress backups from this version also exclude actual commitment amounts, selected currencies and session money results from Plan rules and usual session settings. These details are not restored, even if older server rows contain them.

Your account and progress backup are stored by our account and database provider, in Canada. Other lizlo users can't read or change your backup.

7. Streak alert

If the streak alert is on, lizlo schedules reminders on your iPhone for the evening when today doesn't count yet. These reminders are created on your iPhone; nothing about them is sent to us. This version of lizlo does not use a countdown started by our server. You can turn the alert off in lizlo's notification settings.

8. Payments

This version of lizlo does not offer real-money payments to anyone.

9. iPhone features you choose to use

lizlo asks iOS for permission before it uses these features. You can change permissions any time in iPhone Settings.

• Calendar and Reminders: show the calendars and lists you choose, and add or edit events and reminders you ask for. Apple and your calendar provider keep that data.
• Contacts: only to pick invitees in Apple's event editor. lizlo does not copy your address book.
• Messages and Mail: Apple's composer opens so you can write and send a message yourself. We don't read your messages.
• Camera: to take photos and scan documents into your study library on your iPhone.
• Microphone: to record voice notes, saved on your iPhone.
• Photos (add only): to save a progress card you choose.
• Apple Music: to pick and play your playlists. Apple provides the service.
• Face ID or passcode: iOS confirms it's you for sensitive actions, such as deleting your account or confirming an early exit. lizlo only receives a yes or no.
• Notifications, widgets and Live Activities: can show session and streak information on your Lock Screen and Home Screen. Anyone who can see your screen can see it.

10. Support emails

If you email support@lizlo.ca, we receive your email address, your message and anything you attach. Please don't send passwords or sign-in codes. Our email is hosted by an email provider.

11. Ads and website analytics

lizlo shows ads provided by Google AdMob. The ads are non-personalised: they are chosen from context, such as the app and your approximate location, not from your past activity. We do not use Apple's advertising identifier (IDFA), we do not ask to track you across other companies' apps or websites, and we do not send Google your lizlo account details, Screen Time usage, notes or study files. We do not use a separate product-analytics or crash-reporting service in the app, and we do not sell or rent your account or progress information. Google receives ad-related information as explained in this section and section 16.

To show, measure and limit ads and to protect against ad fraud, Google may process information from your iPhone, such as your IP address (from which it infers an approximate location), device and app identifiers other than the IDFA, ad views and interactions, and diagnostic information. This happens with or without a lizlo account. Google handles that information under its own policies: https://policies.google.com/privacy.

We show ads only to people who are 14 or older, based on the age they give in the app (the age range when you start, or the optional age in "About you"). If you are under 14, or have not given an age, lizlo does not request ads. All ads are limited to content suitable for teens (Teen rating). Full-screen video ads only play if you choose them, and declining leaves the normal free route. Other ads, such as ad cards, can appear in the app, and the app has no switch to turn ads off. If you have a question or concern about ads, email support@lizlo.ca. If you choose the 14–24 age range, lizlo applies the same extra ad protections it uses for teens, such as fewer full-screen ads and Google's teen ad settings. In the United States, lizlo does not show ads to anyone it knows is under 18, for example from Apple's age category or a birth year entered in "About you".

Where Google offers it for your location, for example in some US states, Settings › Ad privacy choices opens Google's privacy choices screen, where you can manage the ad choices Google provides under local law. lizlo already asks Google for non-personalised ads only. If you opt out there, ads still appear, and Google limits how it uses the information it receives with them.

Our website hosting and analytics provider hosts lizlo.ca and receives standard technical information, such as your IP address and the page visited, to deliver and protect the website. We also use its analytics service to understand website traffic and improve our pages. It records the page visited, time, referring site, approximate location, and device, browser and operating-system information. Our provider derives a daily visitor hash from the request; it says this analytics service does not use analytics cookies or identify individual visitors in its reports. We do not use these statistics for advertising or link them to your lizlo account. Our website does not change how it works when your browser sends a "Do Not Track" signal. We do not track you across websites.

We will update this policy before adding another new purpose and obtain consent when required.

12. Why we use your information

We use personal information only to:

• create and protect your account and let you sign in;
• back up and restore your progress;
• answer your support and privacy requests;
• keep lizlo working and secure;
• show non-personalised ads, measure them and prevent advertising fraud;
• measure visits to lizlo.ca and improve website pages;
• meet our legal, tax and accounting duties.

We don't use your information for any other purpose without your consent, unless the law allows it.

On-device ‘lizlo noticed’ suggestions use your local lizlo activity to offer focus suggestions. This calculation does not send your activity to us. You can turn these suggestions off in Settings › Suggestions. The switch is on by default.

13. Who receives your information

We share personal information only with the providers described in this policy, only for the purposes above, or when the law requires it.

Your account and progress backup are stored by our account and database provider, in Canada. The emails with your sign-in codes are sent by an email provider in the United States. Our website hosting and analytics provider may process website information outside Québec.

Apple provides the App Store, push notifications and Sign in with Apple, and Google provides Google sign-in and the ads in lizlo (section 11), in the United States and other countries. Some of these providers also decide how to use certain data for their own services, such as fraud prevention. Their own privacy policies apply to that use.

Google receives sign-in and ad-related information directly from your iPhone. Google has its own responsibilities for that information under its privacy policy: https://policies.google.com/privacy.

We may also share information when the law requires it, or with a lawyer or accountant bound by confidentiality when needed to protect our rights.

14. Information stored outside Québec

Some of your information is stored or processed outside Québec, including elsewhere in Canada and in the United States. This includes information Google receives from your iPhone for sign-in and ads. Laws in those places may let courts or government authorities access it. Contact support@lizlo.ca if you have questions about these transfers. If you use lizlo from outside Canada, your information is sent to and handled in Canada and the United States, and in other countries where Google operates.

15. How long we keep information

Account (email, account ID, password hash, sign-in provider details): Until you delete your account

Progress backup: Until you delete your account. A row you delete in the app is marked deleted and removed from our server after 90 days by an automatic cleanup job.

Account deletion record: Only a random reference and the date and time. No email or other personal information.

Support and privacy emails: 1 year after your request is resolved, unless we need them longer for a dispute or a legal duty

Privacy incident records: At least 5 years, as Québec law requires

Items you delete in lizlo (study files, voice notes): Kept in Recently Deleted for 30 days; expired items are removed from your iPhone the next time lizlo opens that list

Google ad data: kept under Google's own practices for advertising, measurement, security and legal needs. Deleting your lizlo account does not delete information Google already holds. Google's policy explains its retention and your privacy choices: https://policies.google.com/privacy.

Website analytics: our provider says the daily visitor hash expires after 24 hours. Other aggregated analytics data is retained under our provider's settings and retention practices; the dashboard's reporting window is not a deletion deadline.

Our providers keep technical logs and backups for a limited time under their own settings. After we delete something, a copy may remain in a provider's backup until that backup expires.

16. Your rights

You have the right to:

• access the personal information we hold about you;
• correct it if it is wrong or incomplete;
• get it in a structured, commonly used format (data portability);
• withdraw your consent, for example by signing out, turning off a feature or deleting your account;
• ask us to delete it or stop sharing it when the law allows;
• complain to us, and to the Commission d'accès à l'information du Québec.

In the app, you can:

• Export your data in Settings › Data on this iPhone › Export my data. If you are signed in and online, the selected export can include the eligible server backup. Deliberate exports are separate copies you control. The export includes the start and end times of your Plan's Focus blocks as iOS reported them, and the focused time credited. It does not include Screen Time usage minutes or app names.
• Delete local data in Settings › Data on this iPhone. Finish an active session or import/recording before the app allows the relevant deletion or export action.
• Delete your account in Settings › your account › Delete account. The server verifies the request using a code emailed to you; Face ID alone does not authorize server deletion. Deletion removes the account and its progress backup. If you signed in with Apple, we also ask Apple to end the link. Information Google holds for ads is not deleted (section 15). Local erasure for that account is selected by default, with an optional export first. Other accounts and guest data remain separate. Signing out does not delete your account. Provider copies follow section 15.

After deletion, we keep only a deletion receipt: a random reference number with the date and time of the request. It contains no information that identifies you. Technical logs held by our service providers (for example, the record of the email that sent your code) are deleted according to their own retention settings.

For a privacy request or complaint, email support@lizlo.ca. We may ask for information reasonably needed to confirm your identity. Do not send passwords or sign-in codes. We respond to requests within 30 calendar days, or sooner if the law requires it, and aim to answer complaints within the same time. We cannot access information that stays only on your iPhone; the export and deletion options above let you manage that information.

You can also contact the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).

United States residents

You can ask us to access, correct or delete personal information we hold about you by emailing support@lizlo.ca, in addition to the options in the app described above. Depending on the state where you live, you may have more rights under your state's privacy law. If you think we misunderstood your request, reply and explain; we will review any appeal the law requires. You can also contact your state attorney general. We do not sell your account or progress information, and we do not give it to advertisers. The ads in lizlo are non-personalised (section 11), but Google, which provides them, receives information from your iPhone, such as your IP address and device details, to show and measure ads. Some state laws may treat this as a "sale" of personal information or as "sharing" it for advertising. To opt out, use Settings › Ad privacy choices (section 11). If you use the US App Store, lizlo also asks Google to restrict how it uses this information.

You can report a privacy concern to the Federal Trade Commission (reportfraud.ftc.gov) or to your state attorney general. California residents can also contact the California Privacy Protection Agency (cppa.ca.gov). These bodies decide for themselves whether to act on a report.

Australia

You can ask to access or correct personal information we hold about you, or make a privacy complaint, by emailing support@lizlo.ca. We review complaints and respond within 30 days. If you are not satisfied with our response, or have not received one within 30 days, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au). We handle your information in Canada and the United States, and Google may handle ad-related information in other countries where it operates (sections 11 and 14).

New Zealand

William Lavoie is lizlo's privacy officer. You can ask to access or correct personal information we hold about you at support@lizlo.ca. If we do not make a correction you request, you can ask us to attach your statement of correction to the information. New Zealand law normally requires a decision on an access or correction request within 20 working days. We also follow our 30-day response commitment and any shorter legal deadline. You can complain to us or to the New Zealand Privacy Commissioner (privacy.org.nz). We remain responsible for personal information our providers handle on our behalf. Before disclosing your information to an overseas organisation for its own purposes, we check that the disclosure meets the safeguards New Zealand privacy law requires. Contact for New Zealand privacy matters: William Lavoie (lizlo), support@lizlo.ca, lizlo.ca.

17. Children and teens

• Guests: lizlo can be used at any age as a guest. Guest data stays on the iPhone and we don't receive it. Ads can still involve Google, as described in section 11.
• Accounts: 14 and older only.
• Ads: We show ads only to people who are 14 or older, based on the age they give in the app. If you are under 14, or have not given an age, lizlo does not request ads. All ads are limited to content suitable for teens (Teen rating). If you choose the 14–24 age range, lizlo applies the same extra ad protections it uses for teens, such as fewer full-screen ads and Google's teen ad settings. In the United States, lizlo does not show ads to anyone it knows is under 18, for example from Apple's age category or a birth year entered in "About you".

lizlo is meant for people 14 or older. If you believe someone under 14 created an account, email support@lizlo.ca and we will delete it. If you believe a child under 13 has sent us personal information, including by email to support, tell us at the same address; we will delete that email and any related information from the systems we control right away, instead of keeping it for the usual support period (section 15), unless the law requires us to keep it. We may check a report before deleting an account. If you are under 14 and need help, ask a parent or guardian to contact us. For anyone under 14 or with no age given, lizlo does not start Google's ad software and does not request ads (section 11).

In some US states, such as Texas, the law asks Apple to share an age category for an Apple Account with apps. Where the law requires it, on iPhones with iOS 26.2 or later, lizlo asks Apple for this category (under 13, 13 to 15, 16 to 17, or 18 and older) and, if Apple provides it, how the age was set. Apple does not give us your date of birth, documents or card details. lizlo uses the category only on your iPhone, to apply the age rules in this policy and the Terms and to meet these laws. In these places, lizlo shows no ads to anyone Apple places under 18, and while Apple's answer is missing, lizlo does not offer sign-in or ads; you can keep using lizlo as a guest. lizlo does not save the category: it asks Apple again each time it opens, and it does not send the category to our servers, to Google or to anyone else. For people under 18, Apple handles parental approval and its withdrawal. If a parent or guardian withdraws approval, Apple stops lizlo from opening on that device and sends our server a signed notice. We do not link it to your lizlo account, and we keep only its reference number, the time we received it and whether it came from Apple's test or live system. Apple's own privacy policy applies to the age checks it carries out.

18. Security

We protect personal information with measures that fit its sensitivity, including encryption in transit, access limited to your own account, and protected storage on your iPhone. No system is perfectly secure.

If a privacy incident creates a risk of serious harm, we will notify you and the Commission d'accès à l'information as the law requires. To report a security problem, email support@lizlo.ca. We also notify affected people, and the privacy regulators or other authorities in their country, when its law requires us to do so.

19. Changes to this policy

We will update this policy when lizlo changes. We will change the date at the top. For an important app change, we will tell you in the app; for an important website change, we will post a notice on the website before it applies. If a change needs your consent, we will ask for it.

20. Contact

Person in charge of the protection of personal information: William Lavoie

Contact: support@lizlo.ca

Website: lizlo.ca