Support

Contact lizlo

These links open your email app with only the address. Nothing is sent automatically. This page has no contact form and attaches no logs or files. Email creates a separate copy held by email providers.

Mailbox delivery and support coverage still need verification. No response time or review outcome is promised. Opening a link does not confirm that an email was sent, delivered or read.

What to include

Tell us your app and iOS versions, iPhone model, what you tried and what happened. If needed, include the reference shown by the app. For a security concern, describe the steps and impact without exposing anyone’s data.

Do not send passwords, sign-in codes, your Guided Access passcode, card information, personal notes, messages, recordings or a full account export.

Accounts & privacy

When signed in, open the profile icon, then choose Delete account in the account card. Local erasure for that account is selected by default; exporting first is optional. Other accounts and guest data stay separate. If local cleanup fails, follow the retry message in the account card. Signing out does not delete an account.

For access, correction, portability, deletion or a privacy concern you cannot resolve in the app, use privacy@lizlo.ca. Never send a password or code to prove your identity.

Exported and shared copies, device backups and independent provider records are separate. Unresolved transaction evidence may need to remain to finish a release or resolve a dispute. Deleting the app does not delete an online account or every provider’s records.

Commitment results

CA$0 focus remains available. The current app uses mock and development-only test payment paths; real-money collection and capture are unavailable. An authorization is a hold, not a completed charge. A pending release or refund is not a final result.

Completion, cancellation before locking, never locking, emergencies, crashes, restarts, battery loss, unexpected Guided Access loss, technical failure and ambiguous evidence are non-chargeable. Only an explicit, confirmed, authenticated early exit could support forfeiture in a separately enabled system.

If a result appears wrong, describe the event to support and include the displayed reference if needed. Check the original commitment while its outcome is uncertain; do not repeat a payment attempt. A review request never authorizes a charge. A staffed review and correction service must be verified before real commitments are enabled.

Guided Access & emergency access

Emergency Services and Crash Detection are unavailable while Guided Access is active. End Guided Access first if you need them.

lizlo cannot start or end Guided Access for you and is not an emergency service. Do not wait for email, a payment result or network access to use Apple’s exit controls. A timer reaching 0:00 does not end Guided Access.

Privacy & terms information

Read the current information in the app under Settings → Legal & Support, or the local review foundations below. The Privacy Policy and Terms are unfinished and not approved for publication.

Privacy — review draft
Terms — review draft

Selected support and safety addresses: lizlo.ca/support and lizlo.ca/safety. Live availability still needs verification.